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RETURNS AND EXCHANGES

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, please notify us immediately by calling contact us at +61 405 387 317 or email us at [email protected].

We currently only accept returns and exchanges for our confectionary products. You may return any item in its original condition for a full refund or exchange within fourteen (14) working days from delivery.

If you require a refund, we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within fourteen (14) days of receiving your returned products, provided that you have returned the goods to us in their original condition within 14 days of delivery.

Refunds will only be made against the original credit/debit card used.

 

Damaged/Faulty/Incorrect items

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by calling contact us at +61 405 387 317 or email us at [email protected].

To assure prompt resolution, please provide the order number along with your email address and phone number. please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

 

The Returns Procedure

Please ensure that the returned parcel is properly sealed and send your parcel to:

Pretty Creations Party
31 Devine Street
Erskineville, NSW 2043

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